IT Support Services

WNY Computer Support and Technical Services are an IT services and support computer repair shop located in Grand Island New York. They provide desktop and laptop IT Support Services and PC Repair for residential and business customers in Buffalo, Grand Island, Niagara Falls and the surrounding area. We repair and resolve all PC problems thoroughly and in an efficient manner.  Some common PC problems a customer may retain our services for are operating system problems software problems, a PC not responding, operating system not found, computer performance problems, computer speed problems, PC start-up and boot problems, computer shuts down, laptop overheating, a noisy laptop fan, malicious software removal issues, and severe file corruption, to name only a few.

PC Repair and other IT service contracts include, but are not limited to our most common  IT support services such as PC repair and installation, computer hardware installation, computer hardware support for equipment failures, computer software installation, computer software support for severe file corruption issues, and routine preventative maintenance.  IT Support Services are performed by either physically visiting a customer’s home or business, delivering computer equipment to our computer repair shop and also through remote desktop assistance. Most PC problems can be resolved within 24 hours and some even quicker through remote desktop assistance. We provide PC repair and IT support services for all makes and models of desktop and laptop computers. WNY Computer support strives for all minor PC problems to be resolved within 24 hours and more severe PC problems and technical issues rendered complete by the third day, unless of course additional parts are required and need to be ordered. Occasionally, in rare instances, we may receive defective replacement parts from our vendors which obviously mean an even longer wait for our customers. Although this is rare, it does happen periodically and we wanted to make you aware of it. Thank you for your patience and understanding while we perform your PC repairs properly and thoroughly so computer problems do not resurface.

WNY Computer support uses a very detailed troubleshooting, diagnosis, and computer repair process for all PC problems before immediately determining a computer problem is the processor, motherboard, graphics card, memory or power supply. As a result, severe PC problems may take up to three days to fully resolve, for many reasons and pc troubleshooting procedures. However, please note that most computer problems are resolved during the first day.

These Services developed a service that all businesses need, some businesses require, but not all businesses may be aware of. They are aiming to enlighten the community about cloud computing in general and the data backup process. They are aiming to eliminate their fears of cloud computing and online data backup altogether. Their services go beyond national accounts and are offered to international customers as well. Although the data backup software can be deployed to computer systems remotely and to international customers, it is generally installed by an on-site technician for local customers either before, during or after business hours. The entire process is a very simple, straightforward three phase process that takes about two hours to fully configure and prepare for the initial backup.